COMPLAINT

At Herbella, your satisfaction is our top priority. If you’ve faced any issue with your order or our service, we’re truly sorry — and we’re here to make it right.

Please share your complaint details below so we can resolve it as quickly as possible.

✅ How to Submit a Complaint:

Please include the following details to help us assist you better:

• 📦 Order Number

• 🗓️ Order Date

• 👤 Your Full Name

• 📞 Contact Number

• 📧 Email Address

• 📝 Detailed Description of the Issue

• 📸 Photo or Video Proof (if item is damaged, incorrect, or defective)

✅ What Issues Can You Report?

We accept complaints related to:

• Wrong item received

• Damaged or defective product

• Missing items in the package

• Delivery issues

• Other service-related problems

✅ What Happens Next?

• We’ll acknowledge your complaint within 24–48 hours.

• Our team will review the details and contact you for any additional information if needed.

• Approved complaints will be resolved via replacement, refund, or other suitable action as per our Return & Refund Policy.

✅ How to Reach Us Directly

📧 Email: support@herbella.shop
📞 Phone / WhatsApp: +91 9824481826
🌐 Website Contact Form: https://herbella.shop/pages/contact

⚠️ Important Notes:

• Please report damages or incorrect items within 48 hours of delivery.

• Complaints without order details or photo/video proof may not be processed.

• For hygiene and safety, opened or used products cannot be returned unless they were defective/damaged upon delivery.

🙏 Thank You for Your Patience

We value every customer and promise to do our best to resolve your issue quickly and fairly. Your feedback helps us serve you better.